Saturday, June 6, 2009

Frankly Technical#comments

Frankly Technical#comments

Sunday, June 8, 2008

BestBuy.com Online: HORROR Story
June 8th, 2008 by jfrfullcircle
Greetings
Fellow bloggers, sponsored reviews websites, Best Buy Corporate Headquarters and Best Buy.com “review” sites, Whirlpool Corporation by e-mail and via-US Postal Service and whirlpool_customerexperience@whirlpool.com, Consumer fraud division-County Attorney’s Office, State of Arizona, All Arizona Newspapers, Better Business Bureau, friends and family

BestBuy.com Online: HORROR Story
June 6, 2008
You are going to want to read this

Like I have all the time in the world to write a story BUT this one, I can’t let go. I bought a new Washer and Dryer at BestBuy.com and here’s the resulting pain and suffering.
One Friday May 16th I spent 7 hours online (research and ordering) and going to an actual store to do some research in order to make an informed decision on which product I should purchase. I decide on a set by Whirlpool (my old set was Whirlpool which, I was told by a sales person at my local store, Whirlpool bought Maytag Corp.)
Why did it take 7 hours? Have you bought a washer and dryer lately? Well I haven’t in 16 years. But the old set was on its last legs. Figured I better see what’s out there.
If you want a matching set-WATCH OUT-Online BestBuy.com website doesn’t have detailed pictures. BestBuy.com sales department (one of 7 people I talked to says, “These folks can help you with the details about the best features, capacity, appearance for matching, etc”) NOT!
If you want certain features, believe me, there are hundreds. Did you know you pay more for a knob that tells you your water level or temperature choice? Otherwise (without the knob to choose) the cycle you choose does that for you. In other words, if you want a hot water wash, you’ll get a “heavy duty” cycle that provides a high agitation and a beat to death your garments type of agitation (delicate whites that need hot water gets pummeled). This is just a small taste of the time consuming research on buying a new washer and dryer. Well, if you want certain features and your concerned about your budget.
You haven’t heard the horror story yet,
the preceding was to give you some advice and help. Help, that I hope, keeps you from ordering on BESTBUY.COM
So, on Friday May 16, I get very friendly service, a delivery date and all runs smoothly. I am impressed. Saturday May 24, 2008 the washer and dryer are delivered and the deliver is on-time and I am impressed. One hour after they leave, I put in a heavy load (one that my old washer and dryer easily handled).
The load, almost 10 seconds into the spin cycle, clunks and clanks the sounds of an unbalanced load. I go reset all the clothes and it happens again. I am pulling heavy wet sheets and towels out one by one-and that load becomes 2 loads. Later, I try another load (medium) and my husband and I nearly jump out of our chairs in fright as the washer clunks loudly announcing it has stopped washing and is going to fill up for the rinse. When the load is done, I see fabric softener drooling down the agitator. The last load I washed, same problems. BUT the dryer is fine. Yes, I am very upset. For details on which washer I am talking about, go to BESTBUY.com-Washers-Whirlpool-reviews-, most of this is in there. SO I call Best buy the following Friday May 30th 2008 to ask for some help and what can be done. All parties I spoke with remarked that I indeed had a defective washer. There is no question about that fact.
Would love to detail and give names here but this is about BESTBUY.COM’s policy. Eight hours on Friday May 30th, I talked to 9 people. Four were those that “route you to the appropriate representative or department”. Why four (4) people? I was routed wrongly twice and hung up on twice by a young lady that first said “I’ll get you to my supervisor “and after 20 minutes the phone went dead. The second time I called back, I happened to get this same young lady and she said, “My supervisor is going to tell you the same thing I just did, hold on”. I held on for 10 minutes (just to see how long it would take) and the phone went dead again. I was disconnected. What did she tell me?
Oh Yeah before I tell you what the “policy” is, the other five people, in this total of nine, was (never a supervisor, by the way. Best buy apparently doesn’t want that to happen).
 2 that did route me correctly to the “appropriate department”
 A nice young man that was most helpful (see below)
 A “sales” department person that basically was no help at all and I trained her with what I learned in my research
Just for fun, let’s not forget the 3 sales people (in 3 separate trips) at my local Best Buy store, the 2 delivery persons (nice job guys) and who knows how many others I will have to deal with till this is over.
I was told that BESTBUY.Com policy is that “we will pick up your defective washer and within a few days we’ll credit your bill and then replace the washer”. I say, “In other words, you will have my washer and my money for who knows how long? You say a few days, but I am uncomfortable with this. What if something just happens to go wrong in the “few days” between your taking the washer and I receive the credit? At this point I am imagining all kinds of scenarios. Mainly, I have a washer and several hundred of dollars on my bill and no way to get either AND I have no washer to wash my clothes. What I am hearing is that I need to trust that BESTBUY.com won’t make any mistakes.
So, we go round and round about my discomfort. She keeps repeating that this is BestBuy.Com policy. This young lady has a thick accent on top of everything else. I can’t get to her supervisor, I have spent 4 hours on the phone dialing and calling back and being on hold. I go take a break for about an hour.
Finally, I get a nice young man (see above in the count of 9). He is very apologetic and is determined to help. “There just has to be a way to help you”. (Thanks Brad you were and still are the only truely considerate help I have received to date). He takes my story and we strategize. He documents my case (gives me a case number which didn’t happen until now) and my concerns. Eventually, he says, “this goes to the credit department. They are the ones authorized to credit your account and they will get the picking up of the old washer and the delivery of the replacement settled. They will call you within 48 hours (this is Friday, May 30th).
Wednesday morning June 4th @ 7:30 am my time the credit department calls. I am on my way out the door to work. We arrange a better time to handle this. We synchronize or clocks. We decide on Friday morning, June 6 @ 10:00 am my time and 1:00 pm her time. I have to re-arrange all kinds of schedules to accommodate this call. “1:00 pm? – Where are you?” I ask. I am in Canada, credit dept lady says. She finishes by saying she will call me.
At 10:10 my time, credit has not called. I call credit 1-800-922-4171. JP takes a message and says, “I see she’s not at her desk”. He takes a message and my case number. It is 2 hours later (12:10) my time and I sit here writing this, waiting on a call to finally get some relief. I am thinking, How rude, my time is not valuable? If I leave or miss her call to go to other appointments and errands, it will be another week before this gets settled and that will be near the 30 day mark when BestBuy.com is off the hook.
All I know is this.
I am going into around 30 hours (not including the 2 spent writing this letter) of my time spent on this. Granted, some of this was my own research and ordering time but I still have:
 No resolution or hopes of a working washer in this house any time in the near future
 A credit card bill where I have to make a payment within 10 days on a washer that is not working
 Piles of laundry to be done
 Once they get your money, WATCH OUT
 I WILL NEVER order online again, not for a major expense and definitely not at BESTBUY.com even if they do change their policy.
 Why can’t there be an even exchange? In these days and times, BEST BUY would rather use up the gas to pick up a defective washer and another trip to deliver the replacement?
 Why do I have to trust them? (between pick up of old and delivery of replacement)They have my money. Why can’t they put a hold on my account until all this is resolved?
 I could potentially have a defective washer and only a dryer in this house AND be out some hundreds of dollars at the same time (until of course, the defective washer gets credited to my account). Days? Weeks? I don’t know.
 I do know I am NOT allowing that washer out of my site until I see a replacement here. D
 AND—they have my old set that still operated perfectly. Which by the way, upon ordering the representative had no idea what happens to the old set turned in? Did I get a trade offer for the old set? NO! She finds out that 1) we will either throw them away or 2) refurbish them and sell them, 3) or given them to charity. This means: 1) throw them away? WHERE?-She assures me “not in some dump somewhere” 2) Best Buy makes more money off of me by selling my refurbished set, and 3 ) I don’t get the deduction, if they truly went to charity.
PS—I am shocked I just cut and pasted this into Best Buy’s website customer service, e-mail box and it actually let me put all this (3 hard copy pages) into the box—but WAIT—I haven’t “SUBMITTED” it yet. Let’s see how long it takes for customer service to call me or respond to this e-mail. Update you all soon.
I can’t wait for “credit” to return my call (now been 2 hours and 31 minutes), I need to go
Credit called: One hour later (1:00)-“If I don’t call you back today, I’ll be back in the office on Sunday and call you then”
Update on “credit” calling me
Sunday June 8th, 2008
No call from credit@ 12:30 pm Arizona time (3:30 pm Canada time)

I’ll be back to update you all later.

I have mailed a copies/blogged all of this to:
Update
 Anyone want to take odds that I’ll get a response from BestBuy with the US Postal mail letter before I get one from the e-mail submitted?

June 6, 2008 12:40 pm, Arizona time
 3 ½ pages did submit nicely into the Best Buy.com’s customer service e-mail and they say:
“Thank you! Your e-mail has been sent to Best Buy. We’ll send you a response shortly.”What’s “shortly” mean—This is too funny they also say: “Phone is much faster than e-mail”. I say, “it may be faster but good luck getting anything resolved”.

Customer Service Inquiries
Best Buy
Corporate Customer Care
P.O. Box 949
Minneapolis, MN 55440
1-888-BEST BUY (1-888-237-8289)

Web Site Inquiries
BestBuy.com
Customer Care
P.O. Box 949
Minneapolis, MN 55440

Store Inquiries
Best Buy
Corporate Customer Care
P.O. Box 9312
Minneapolis, MN 55440

Media Inquiries
Best Buy Public Relations Department
NewsCenter@bestbuy.com
Phone: 612-292-NEWS (6397)
After Hours Pager: 612-618-6703

Best Buy Co., Inc.
Corporate Headquarters
P.O. Box 9312
Minneapolis, MN 55440-9312
612-291-1000

Corporate Campus
7601 Penn Avenue South
Richfield MN 55423

Additionally, this letter has been sent to:
Sent June 6, 2008 @ 12:50 Arizona time:
1)Whirlpool-Contact Us Dept at Whirlpool.com website
Response: Thank you! for your interest in Whirlpool.
We will respond to your email within 3 business days.
AND
2)Whirlpool Corporate Headquarters by Letter-US Post Office
2000 N. M-63
Benton Harbor, Michigan 49022-2692
United States

AND
3) whirlpoolcustomerexperience@whirlpool.com additional e-mail


--------------------------------------------------------------------------------
June 6, 2008 @ 1:24 pm Arizona time
4) BestBuy.com customer review of the washer I purchased
Response: “Thank you! You have successfully submitted your review for this product. Please note that it may take up to 72 hours for your review to appear”.June 6, 2008 @ 1:50 pm Arizona time

5) The BBB that will handle your complaint is:
BBB of Metropolitan Dallas
(Dallas, TX)
1601 Elm, Suite 3838
Dallas, TX 75201
Phone: (214)220-2000
Fax: (214)740-0321
Email: info@dallas.bbb.org
Web: http://www.dallas.bbb.org

RESPONSE from BBB: “This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

30 days??????

UPDATE
June 8th, 2008
Blogging copies placed at: http:frankslog.com,

http://jfrfullcircle.seo-blog.org/wp-admin/post-new.php

http://fullcircleiii.seo-blog.org/wp-admin/post-new.php

http://www.blogger.com/post-create.g?blogID=2121755271705814444

Thursday, December 6, 2007

Strangely, some of Saturn's Moons are Disk Shaped




Saturn's rings orbit the planet in a flat disk that corresponds to the planet's equator. Likewise, Earth and the other planets orbit the sun in a fairly flat plane that relates to the sun's equator. The planets, at least the rocky ones, are thought to have formed when bits of material orbiting the newborn sun stuck together, forming larger and larger objects that collided and coalesced.

Observations by NASA's Cassini spacecraft revealed the Saturnian moons Atlas and Pan, each roughly 12 miles from pole to pole, have massive ridges bulging from their equators some 3.7 to 6.5 miles high, giving them the flying-saucer appearance.

In principle, fast rates of spin might have stretched Atlas and Pan out into such unusual shapes, just as tossing a disk of pizza d ough flattens it out. But neither moon whirls very quickly, each taking about 14 hours to complete a rotation. Earth, far bigger, rotates in 24 hours, of course.

Friday, September 28, 2007

Travelling the World for Less

Just because I have a little money doesn't mean I won't look for the best deals in travel. Of course, this is also a good rule of thumb for anyone. Why pay more if you don't have to? At http://deallocker.com/blog/, you can find free printable coupons for all kinds of stuff; clothing, shoes, toys, travel, and much more. You can get money-saving coupons and coupon codes for online purchases. They are also a social site, so you can meet new friends and make saving money and finding coupons fun. The site is collectively authored and so a database of online coupons and coupon codes for thousands of online stores has been assembled. Check them out - their site is awesome.

Thursday, September 27, 2007

Need a Cash Cow?



Unexpected bills and emergencies happen to everyone, and if payday is not soon, it can be stressful and unnerving. People need advances for a variety of reasons from paying rent/other utilities or car repair, to a medical emergency that arises. Cash advance companies have gravitated to the internet, offering flexibility for the consumer as well as security and confidentiality. Payday loans are defined as a short term and unsecured, which means that these types of loans loans are based solely on the promise to repay the money owed, while a secured loan is a loan based on the availability to provide a form of collateral. Our first reaction is to use a credit card, apply for a loan at a bank or financial institution, or maybe even ask a friend or family member for help. If you have no credit or bad credit, your options are even more limited. While banks and credit agencies are looking at your past, you’re trying to take care of responsibilities right now. Even more, what about the embarrassment of having to go talk to someone and explain your situation?
With the development of online loan companies, the process can be private, fast and stress free. Online cash advance loans are popular now, more than ever. Consumers are paying more attention to their credit ratings, causing them to look at advances from a payday loan company instead of trying to obtain a loan from the bank. Loan companies can also offer money faster, unlike banks that have to do a credit check and pages of paperwork before you can even find out if you qualify to receive one. The site I have found to be the best is http://www.cashadvance1500.com/. There are only a few basic requirements to get your loan: You must be Employed for at least 3 consecutive months; you have to earn at least $1,000 per month in income and you have to have a valid checking account open for at least 3 months. In some cases, they will want a current bank statement and paycheck stubs, some might also need to know about your NSF’s (non sufficient fund) charges from the past 30 days, and also the number of current outstanding online payday loans you already have. The beauty of this site is that you can get a loan with no credit, poor credit or even a bankruptcy.

Saturday, September 22, 2007

Help Save the Planet!

Imagine a world where all construction material is renewable, natural and green. A World where there are no harmful emissions from adhesives, paints and coatings. Imagine an photonic energy source you paint right onto your house, and lights that emit from the paint on your walls and ceiling. Think these things are impossible? Think again. We are 90% there. However, we need your help. We need 2 million people that care about Earth’s environment to send us $1. Send via PayPal to jfrfullcircle@yahoo.com or send via snail mail to po box 23595 Tucson, AZ 85734.

Friday, September 21, 2007

Lifestyle Enhancement from Rodeo Drive



I feel like a celebrity. I had thought long and hard about ways to improve my life in a permanent fashion. Self-esteem was one of the issues that topped my list of things I needed to work on. I know that how I feel about me has to come from within, but my physical appearance would bring me down every time I looked in the mirror. I tried different hairstyles and clothing, but it they fell short of the dramatic change I was seeking. I needed some plastic surgery; that was the only way to gain the permanent lifestyle enhancement that would literally change my life. I started looking at all the options; there were many but I figured “why not go with the best”? I found out the best is a celebrity plastic surgery center located on Rodeo Drive in Beverly Hills. The surgery center features state-of-the-art operating rooms and private recovery suites. The stone, bamboo, marble, glass, steel and fine art décor made me feel special and pampered. I was being treated by a Beverly Hills plastic surgeon accredited by AAAHC and Medicare, with the latest equipment and superior staff. They provided the ultimate safety and comfort. I had a procedure done involving liposuction, a dangerous procedure in the wrong hands, but these professionals are the best when it comes to California liposuction. I never felt that my health was at risk, not for one second. I am so pleased with the results; I am recommending that anyone considering plastic surgery first visit http://www.rodeodriveplasticsurgery.com/yourprivacy.html before making a final decision. When it comes to your health, your appearance and your self-esteem, put your faith in the hands of the professionals that have proven themselves not with just everyday people like me, but with the top celebrities in Hollywood as well.

This a sponsored review for http://www.rodeodriveplasticsurgery.com/